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Explore How We Protect Your Privacy

Your personal data belongs to you, and at jackpotjoy we are clear about what we collect, why we collect it, and how long we keep it.

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jackpotjoy Explore How We Protect Your Privacy
REACH OUR PRIVACY TEAM

Browse Our Privacy Contact Paths

If you have a question about how your data is handled, want to request a copy of the information we hold, or need to flag a concern, our privacy team is reachable…

Email Our Privacy Team Send a detailed message to our dedicated privacy address. Include your registered mobile number or UPI handle so we can locate your account record quickly and respond accurately.
Live Chat Support Open the chat widget from any page on jackpotjoy.club and select 'Privacy or Data' from the topic menu. An agent will take your query and escalate it to the data team if needed.
Written Request by Post For formal data access or deletion requests, you may send a written letter to our registered correspondence address. We process postal requests within the statutory period under applicable Indian law.
HOW WE HANDLE DATA

Switch On Your Account Security Confidence

Every layer of our data handling is built around keeping your account safe and giving you meaningful control.

Encrypted Payment Data

Your UPI, Paytm and PhonePe payment details are stored using industry-standard encryption. We never expose raw payment identifiers in logs or to customer-facing staff — only masked references are visible during support interactions.

Cookie Consent Control

We place only session-essential cookies by default. Analytics and preference cookies require your explicit consent, which you can update in your account settings at any time without losing access to games or your wallet balance.

Account Security Practices

Two-factor authentication is available for your account login. We monitor for unusual login locations and will notify you by SMS or email if a new device attempts to access your account — giving you the chance to block it immediately.

Data Retention Schedule

We keep your account data for as long as your account is active and for the period mandated by applicable law thereafter. Once that period ends, we delete or anonymise records so they cannot be linked back to you.

Your Right to Request Changes

You can ask us to correct inaccurate data, export a copy of what we hold about you, or request deletion where no legal obligation requires us to retain it. Requests are handled within 30 days or the timeline set by applicable Indian regulation.

Who to Contact and How

Our designated privacy contact handles all data-related queries — reach them via email, live chat, or written post. Each channel is monitored, and formal access or erasure requests are tracked with a reference number sent to you on receipt.

See What We Get Asked About Our Policy

The questions below cover the data rights, cookie practices, and account-data processes we get asked about most. If your question is not here, reach our privacy team via live chat or email and we will get back to you within 72 hours.

We collect your name, email address, mobile number and, where relevant, a payment identifier such as your UPI handle or Paytm number. This data is used only to run your account and process deposits or withdrawals.

Payment identifiers are stored in encrypted form and are never visible in plain text to support staff. Only a masked reference — such as the last four digits of a mobile number — appears in any internal record or communication.

Yes. Submit a data access request through email or live chat with your registered mobile number for verification. We will compile and send you a copy of your personal data within 30 days of confirming your identity.

Send a deletion request to our privacy team via email or written post. Where no legal obligation requires us to retain the data, we will delete or anonymise it and confirm completion within 30 days or as required by applicable law.

Session-essential cookies are placed by default to keep your lobby and wallet working. Analytics cookies require your consent and can be turned off in your browser or account settings at any time without affecting your access to the platform.

We do not sell your data. We share data only with payment processors handling your UPI, Paytm or PhonePe transactions and with service providers bound by confidentiality agreements, all operating under applicable Indian data protection law.

We retain records for the period required under applicable Indian law following account closure, primarily for transaction and compliance records. Once that period ends, data is securely deleted or anonymised so it cannot be traced back to you.

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